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AS the electronic communications sector becomes ever more complex – with telcos adding Internet and content-based services to their voice and text – providing customer care can be increasingly demanding.

It can be expensive and unwieldy when care is delivered through traditional call centre models: major telcos can easily employ 15,000 people to help users deal with technical, operational and billing problems.…

SPANISH meat producers secured increasingly healthy prices in 2013 as the country crept out of recession in the second half, figures from its ministry of agriculture, food and the environment (MAGRAMA) show.

Category E pork (55% – 59% leanness) rose by 11.4% on 2012 to average EUR1.936 per kilo, 10.3% greater than the European Union (EU) average, peaking at EUR2.171/Kg.…

FOR years, Switzerland’s success as a global financial center has rested upon the rock-solid foundation of banking secrecy, a guarantee of discretion as solid at the Matterhorn.  The Swiss proudly declared banking secrecy to be part of the country’s DNA, a practice formally established in the 1930s when Nazi Germany was on the rise and which helped shield individuals against abusive states. …

TURKEY’S increasing focus on technical textiles is reflected in the programmes of two major international conferences that look set to be among the highlights of the country’s busy textile events programme in 2014.

A sixth International Conference on Future Technical Textiles (FTT 2014) will be held in Istanbul on October 15-17.…

An interim report from the European Universities Association (EUA) on the pattern of public funding for universities has highlighted how the character of funding for HE institutions in Europe is changing, largely though not entirely, as a result of the economic pressures facing governments.…

HIGHWAY and transport officials in charge of network management need to deepen the knowledge of their local highways and rail systems to develop an efficient strategy to manage it, according to Daniel Van Motman, senior traffic management advisor at the City of Amsterdam.…

BRAZIL will host not only the 2014 FIFA World Cup, but also the 2016 summer Olympic Games, and the resulting significant infrastructure projects are boosting its paint and coatings industry. “These events are having a very positive effect on the Brazilian paint and coatings industry,” said Fabio Humberg, spokesperson for the Brazilian Coatings Manufacturers Association (ABRAFATI).…

BRAZIL will host not only the 2014 FIFA World Cup, but also the 2016 summer Olympic Games, and the resulting significant infrastructure projects are boosting its paint and coatings industry. “These events are having a very positive effect on the Brazilian paint and coatings industry,” said Fabio Humberg, spokesperson for the Brazilian Coatings Manufacturers Association (ABRAFATI).…

EVEN if the heated political debate over the reform of the European Union’s (EU) common agricultural policy (CAP) has cooled off in Brussels after the final agreement reached in September, the European Commission is still thrashing out the practical rules on how the policy will be implemented.…

IT has not happened yet but the outlook for effective world-wide action to expose the beneficial ownership of shell companies and other kinds of suspect corporate vehicles is probably better today than it has been for many years, perhaps ever. That’s the word from Robert Palmer of Global Witness, the campaign group which has played a leading part in pressing for action on the matter.…