DIGITAL FORUMS OFFER SMART SOLUTIONS FOR CUSTOMER CARE – DIMELO
January 1st, 2014
AS the electronic communications sector becomes ever more complex - with telcos adding Internet and content-based services to their voice and text - providing customer care can be increasingly demanding.It can be expensive and unwieldy when care is delivered through traditional call centre models: major telcos can easily employ 15,000 people to help users deal with technical, operational and billing problems.These employees need to be trained – and with more services being provided, the need to deliver a required level of expertise will grow in future.So, far ...
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