PASSENGER RIGHTS
November 1st, 2001
BY DEIRDRE MASONAIRLINES and airports have always claimed to put the comfort and well-being of their passengers to the top of their lists, and many already set out in a charter or other document what standard of service their customers can expect. So, what is different about the two new European Civil Aviation Conference/European Commission Passenger Service Commitments, due to be launched on 14 February 2002 in Strasbourg?For a start, these voluntary Commitments - one for airports and the other for airlines - offer passengers a more uniform standard of care from ...
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