EUROPE’S UTILITY CUSTOMER SERVICE IS AS DIVERSE AS THE CONTINENT ITSELF
October 1st, 2009
BY PHILIPPA JONES, LEE ADENDOORF, E. BLAKE BERRY, SYMON ROSS, MONICA DOBIE and KEITH NUTHALL
CONSUMER issues have been a key focus of European Union (EU) initiatives regarding utilities of late. The European Commission's Citizens' Energy Forum has been busy, recently focusing on improving billing practices, promoting good practice and calling for "clearer, more understandable and accurate bills".
Also, at a time when there is significant change amongst energy utilities in Europe, EU electricity federation Eurelectric has called for the ability of power ...
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