ECC-NET’S 2013 ANNUAL REPORT – NATIONAL UNIT ROUND UP

April 11th, 2014

By BREANDÁIN O'SHEA, JOHN PAGNI, GERARD O’DWYER, MARK ROWE, ANDREW KURETH, BARBARA CASASSUS, MONIKA HANLEY, MICHAEL KOSMIDES, CARMEN PAUN, BRENDA DIONISI, ANDREW BYRNE, JONATHAN DYSON, BRENDAN DE BEER, ZLATKO ČONKAŠ, MÉABH MCMAHON, POORNA RODRIGO, MARTINA MARECKOVA, AND ALYSSA MCMURTRY

AUSTRIA The location of ECC Austria in central Vienna means many consumers drop by to receive advice or lodge complaints in person with the ECC’s five staff members. A top priority in 2013 was increasing public awareness about e-commerce fraud; a brochure aimed at combatting the problem was published and more than 600,000 were distributed throughout Austria. The ECC also assisted in resolving car rental disputes and ensuring that airlines compensated passengers correctly.A key project for ECC Austria was being part of the working group that organised ...


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