AS SMART GRIDS ROLLS OUT, UTILITIES TEAM WITH THE COMMUNICATIONS SECTOR TO HELP BOOST CUSTOMER EXPERIENCE

BY MJ DESCHAMPS DOMESTIC energy customers have never thought they had much control over the services they buy, but smart grid technology such as smart meters, which establish two-way communications between the customer and utilities, offer more autonomy. They also offer a major opportunity for communications companies to offer their expertise to utilities. "Meters have been around for the last 60 years and have not been changed in the customers' homes. But, as technology progresses and two-way communications and smart devices are available, it is only ...


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