AMDOCS TRIES TO SQUARE CUSTOMER CARE CIRCLE
February 1st, 2013
IT is every telecoms customer’s bad dream. Something has gone wrong with a phone or an app; a bill has an unexpected and thoroughly irritating additional charge. A call to the customer care centre is made – and replying (after a long wait) is an ill-educated, dense company representative, whose only goal - it seems - is to get you off the line. Maybe without helping.It happens far too often. And the result is that telecoms companies have a poor reputation for customer care.US-based global telecoms services company operator Amdocs has launched a new suite of ...
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