BY PHILIP FINE, in Montreal, Canada

THE EFFECTS of September 11 have left their mark on the relationship between air traffic control national service providers (ANSPs) and their customers. The economic fall-out from the terrorist attacks now defines much of the dialogue between ANSPs, airlines and airports.

With air traffic control (ATC) organisations being increasingly corporatised and privatised and so more customer-oriented, they have faced the question of how to begin to develop new protocols? It seems the first order of business ...

Full access to this article can be arranged with permission from the client that first ordered it. Please contact us to request access. Entries are uploaded to our archive at least one year after being published by a client – free access is restricted to International News Services journalists for background research only. The article date indicates when copy was filed to a client, not when posted to this archive. Upon client requests, International News Services will remove such articles from the archive or not upload them in the first place. They are included to demonstrate the breadth of topics undertaken by the agency and also to help promote clients’ coverage.